Juan Diaz
Web Developer
Asheville, US
About
Bilingual IT professional with excellent customer service skills. I am seeking a meaningful and challenging IT position in a structured and nurturing company that allows for professional and personal growth and development. I value discipline, loyalty, reliability, self-motivation, and analytical thinking above all else.
Skills
Troubleshooting
HTML & CSS
Javascript
PHP
Languages
Spanish
English
Work Experience
Service Desk Analyst / ePlus inc.
Jan 2020 - Feb 2023
- Handles technical troubleshooting within an enterprise environment. Navigates common issues such as user administration, network outages, network printers, IP phones and enterprise tools.
- Provides remote assistance with software deployment, and system configuration.
- Effectively communicate with a variety of departments.
- Proactively investigate and resolve end user problems/complications.
- Adaptability to multiple enterprise environments.Following a process oriented approach.
- Utilizes problem solving skills to find solutions to unusual issues.
Information Systems Technician / Central Piedmont Community College
Jan 2018 - Jul 2019
- Deployed first-level support to users by installing, configuring, troubleshooting and maintaining user’s hardware and software.
- Responded to inquiries and requests from users and provided assistance with the college’s computer systems.
- Coordinated with other units within ITS to clear up problems as was necessary.
Information Systems Technician Intern / Central Piedmont Community College
May 2017 - May 2018
- Arranged excellent customer service and technical assistance to students and staff around campus.
- Maintained and corrected hardware or software issues with the devices in Smart classrooms, computer classrooms, and conference rooms.
- Controlled client’s computer to fix, install or upgrade software related issues.
Education
Platzi.com
Forever
Central Piedmont Community College
2017 - 2020
A.A.S. IT, specialty in Web Technologies
Central Piedmont Community College
2015 - 2016
Academic English as a Second Language